Erlang Calculator Add-in

The Erlang Calculator provides the full suite of custom functions for contact centres, including Erlang X, Chat, Blending and more!

Calculate capacity in the most efficient, powerful and versatile tool, which is unmatched in the market. Improve accuracy, optimise your workflow and save resources based on the forecast. The Erlang Calculator will be the only add-in you will need for accurate planning of your contact center’s channels.

Functions 1 picture

Includes functions for:

  • Erlang X
  • Erlang Chat
  • Blending
  • Erlang C

With parameters like: Occupancy, Service Level, ASA, Abandonment, Patience, Redials and Concurrency, AHT and Forecast.

Functions 1 picture
Demosheets picture

Additional Information

Before installing this add-in, make sure you have a Microsoft 365 license with at least the following versions:

  • Windows: 16.0.12527 or up
  • Mac: 16.34 or up
  • Web: May 2019 or up

Note that some companies restrict the use of add-ins. Please contact your administrator or use a different Microsoft 365 account to install the add-in.

Basic

€6,95

/month

Or €49,95 per year

Basic features:

  • Erlang X
  • Erlang C
  • Extensive manual
Sign in for Basic

Premium

€9,95

/month

Or €99,95 per year

All basic features including:

  • Erlang Chat
  • Blending
  • Email Support
Sign in for Premium

Enterprise

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All premium features including:

  • Local Version
  • Even faster Performance
  • Phone and IT support
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